If you wish to work as a flight attendant or cabin crew member (vernacular changes depending where you live) you will have to have a few innate skills and abilities as a person. You should care about people in general. Because it is a job that requires you to service customers – it is important that you can empathise with them. If you have a stiff personality and are unable to relate to people then you will not be good at this job. You will be required to show your employees that you can successfully commit to their customers in order to give them the service they expect as paying customers.
You will also need to have a sound knowledge of safety standards, aircraft safety systems and relevant airline protocol as it applies to international and national regulations. You will be responsible for the safety of the customers on board and tasked with making sure they are aware of where the exits are situated on the aircraft and emergency procedures that apply to any warnings they are given. You will also be an authority figure so you will need to be able to actively notify passengers as an authority on what to do in any situation.
Occasionally you may need to field queries that customers have about the airline itself. If a customer is unhappy with the food or has a problem with another customer on board then you will be responsible for diffusing the situation so that both parties are satisfied. You will need excellent mediation skills in order to maintain a good balance of customer satisfaction and comfort. It is not an easy job. Lastly, you should be willing to work hard and work hours that may not align with a typical nine to five job. It is a rewarding career if you can handle the aforementioned stipulations.