The job demands in the cabin crew industry as well as the rest of the airline industry have grown tremendously in the past few years. This fact has been mainly been observed because of the fact that the airline industry is a highly lucrative industry. This has resulted into the establishment of a large number of training institutes in India in the past few years. These institutes are recognized for offering abundant number of courses for Cabin crew members.
These institutes have various batches for different courses and one batch may consist of 30 to 100 students. On the successful completion of the course from the institute a certificate is provided to the students which prove to be of great help while getting recruited in the airline company for a cabin crew job.
The various things taught to the trainees during the cabin crew training are evacuation of the airplane, flight regulations, policies of the company, administration of the first aid, Cabin service , handling disruptive passengers , handling terrorist situations and operation during the other emergency situations and a lot more.
A large number of training institutes for the cabin crew aspirants are spread out across the entire country. A few of the many institutes which train candidates to become cabin crew members have been given below. They are as follows:
- Kuoni Academy of Travel, New Delhi;
- Skyline Educational Institute, New Delhi;
- Flytech Aviation Academy, Secunderabad;
- Indian Aviation Academy, Mumbai;
- Delhi Flying Club Ltd, New Delhi;
- Sahara India Aviation Academy, New Delhi;
- Freebird Aviation & Management Services, Trivandrum;
- Air Hostess Academy, New Delhi;
- Frankfinn Management Consultants, New Delhi and
- Indian Airlines Ltd. Central Training Establishment, Hyderabad
It is known by one and all that the pay scales in the airline industry are extremely high and lucrative. This is one of the main reasons which attract a large number of youngsters and other people to take up a career in cabin crew and other designations in the airline industry. The salary of a cabin crew member who is majorly a beginner or a fresher may range anywhere rupees 20,000 to 25,000 on a monthly basis in the case of a public sector airline. In the case of the private airlines such as King Fisher, Air Deccan, Jet Airways, Spice Jet, Sahara Airlines the pay package offered is even a lot more.
As the work experience increases the pay package offered to the cabin crew member also increases depending on his capabilities. A cabin crew member with a few years of work experience can get a salary of anything between 30,000 to 40,000 rupees per month. A senior personnel or a manager with more than 5 years of work experience can earn anywhere up to 75,000 rupees. Although in the case of the cabin crew along with experience the salary may also vary on the basis of the performance. At times the salary is also paid on an hourly basis.
Along with an attractive salary there are also a large amount of perks which come along with a job in the airline industry such as free airline tickets for the cabin crew member as well as his or her entire family on the routes which are covered by the airlines. The airlines also pay for your hotel accommodation as well as your meals when you have to travel during work.
Thus the cabin crew career is a highly lucrative one only if you know how to make your career advances in the right way!
There are a large number of career options and job profiles which are available to the air cabin crew. The candidates aspiring to get cabin crew jobs can get jobs either in the public sector airlines such as Air India and Indian Airlines or can take up a job in the private airlines available today such as King Fisher, Air Deccan, Jet Airways, Spice Jet, Sahara Airlines etc. Majority of the cabin crew job seekers aspire to get a job in the private airlines when compared to the public ones.
After a few years of work experience they are given the post of a supervisor and are responsible for assigning and supervising the work to the junior cabin crew members. A large number of airlines while taking the interviews try to assign designations to the recruited candidates depending upon their choice of career. They are assigned the job depending upon their capability and suitability for the positions which are available at that point of time.
There are various career paths that the cabin crew can choose from. For example, the flight attendant can go on to become a flight attendant recruiter. This position can be highly rewarding and satisfying. It gives you the authority to take all the decisions pertaining to hiring new candidates and shaping your company by selecting the best.
Another option is to be a flight attendant instructor. Here your job would be to provide training to the newly recruited candidates. In order to get this position you should be highly knowledgeable about the company policies and the methods of working as well as a lot of the latest happenings in your industry.
Various other cabin crew career options are being a catering supervisor, HR manager, Risk management head, Administration head and many more.
Training is one of the most important parts in the life of any candidate who is aspiring to be a part of the cabin crew. A large number of institutes provide training to candidates wanting to be cabin crew. Even though there are a lot of companies which provide training to their cabin crew after recruiting them on the basis of certain criteria. This is mainly done to train the he cabin crew as per the requirements of a particular company.
A few companies assign the training of the cabin crew to various private training companies. During the training programs the candidates are thoroughly trained by various training professionals from the airline industry. The length of the training program may vary from a few weeks to a few months. For example the training for a flight attendant may last from about 3 to 6 weeks.
In every batch thirty to 100 candidates are trained together. The cabin crew trainees are generally trained at the company’s airline training centre or the training centre of some other company. Till the training is successfully completed none of the candidates are considered as the employees of the company and are just designated as trainees which make it very important to complete the training program successfully.
The various things which are taught during the cabin crew training are administration of the first aid, evacuation of the airplane, handling terrorist situations and other emergency situations.
Trainees learn emergency procedures such as operating in emergency systems, disruptive passengers, flight regulations, and policies of the company, Cabin service, First Aid, Uniform regulations and much more.
Each member of an air cabin crew is responsible for the safety and comfort of every passenger on board the airplane. The air cabin crew should be such that each passenger on board the plane should leave with pleasant memories of the flight.
Each air crew member is required to attend a briefing about the flight before every flight. Post the briefing, an air crew member is required to check whether all the supplies are in place and check whether the necessary safety requirements are in place and operational. Once the passengers are summoned to board the air plane, the air crew is expected to greet the passengers at their arrival and guide them to their respective seats. Each air crew member is expected to be highly hospitable and courteous. Just before the departure of the plane, the air crew is expected to brief the passengers of the necessary safety procedures one should take in case of any kind of emergencies.
The air crew is expected to look after the passengers’ comfort. An air crew is expected to be eager and well equipped to deal with any requests or demands or complaints of the passenger. An air crew has to look after a passengers’ health. Air crew members also have to prepare, and serve food to the passengers. Along with that, the airline’s air crew members are expected to regulate whether all items required during the flight have reached the air plane or not.
These days, the demand for an air crew has increased tremendously. For job hopefuls, even training institutes have sprung up all over. An air crew’s job is a challenging one but a well paying job. Average lifespan for an airline cabin crew is about 8 to 10 yrs after which they can turn to other departments for work.
There are a few requirements which need to be fulfilled by the candidate aspiring to get a cabin crew job. A few of the criteria have been given below:
- In order to be a cabin crew member in any airline, the minimum educational requirement is 10+2 pass. A Bachelor’s degree in any field from any recognized university would be highly advantageous and will give you an edge while you are looking for a cabin crew job. Possessing a master’s degree would equip you to be eligible for pursuing a managerial or a supervisory designation.
- There is also a condition as far as the age limit is concerned. The candidate should be somewhere between 17 to 27 years.
- The minimum height that is needed in order to be eligible for a cabin crew job should be157.5 centimeters.
- It is a must for the candidates to possess normal eyesight in each eye.
- The candidate should have a good and a complexion with no marks and a charming and a pleasant personality since they are the ones directly representing the airline company.
- Customer service experience is not necessarily a requirement or a must have but will definitely make your task of looking for a cabin crew job easier,
- Good command over English knowledge is a must for anyone wanting to get a cabin crew job. Infact the more languages you know, the better it is for the airline company which is recruiting you. Thus fluency or basic knowledge of other languages such as French, German, Chinese etxc would give you an added benefit.
- Having a passport is definitely a must to get a cabin crew job.
The most important part while getting a cabin crew job is clearing the cabin crew interview. It is very important to be aware of the current happenings in the airline industry and to look presentable and appealing. Getting in touch with a few cabin crew people through online portals or friends would help you to a great extent while preparing for your interview. They will be able to give you a few tips ad will also be able to inform you a bit about things you need to work on.
As far as the clothes are concerned it is advisable to wear neat and well ironed formal clothes for both men and women. Ladies would be recommended to wear a shirt with a jacket with formal pants or knee length skirts. As far as the men are concerned jacket and trousers would be highly recommended. Along with the attire the shoes need to be polished and should have a flat sole. Also make sure that the hair is combed properly and is tidy and that the nails are well cut and donot have chipped nail paint.
Make sure you are confident throughout the interview and that you are honest. If you donot know the answer to a particular question, tell the interviewer that you cannot recollect the answer or that you don’t know it. Do not beat around the bush!
A few of the most commonly asked Cabin crew interview questions have been given below:
- How would you deal with a passenger who has got drunk?
- What are your strengths?
- What are your weaknesses?
- When or under what circumstances would you upgrade a person for first class?
- How would you deal with an angry or an upset passenger?
- Would you accept a tip?
- What would you do if someone asked for your phone number?
Every airline around the world today needs to be good on its customer care services. Services of a plane are best showcased by the kind of environment it has to offer. An airplane needs to portray the best it can to earn a reputed name for itself and so therefore obviously earn a good passenger count. For each passenger all around the globe, the only expectation from the airline which they travel in is the value for money.
Value for money of the air plane ticket can be best expressed in the kind of on flight services that the airline has to offer. An airline may provide the best of facilities on the air plane but if it cannot get a crew to help guide the passengers to access those facilities, then all the facilities on the plane may be of no avail. A cabin crew is appointed by all airlines to ensure that each passenger on the airplane gets and feels that he/she is getting his money’s worth.
A cabin crew is not just employed for the customer service but also for many more important tasks. On board a flight, many undue emergencies may occur. An airline’s cabin crew is prepared to tackle and deal with any kind of such emergencies. An air crew is also appointed for the safety of the passengers.
The air crew is trained to work in every possible circumstance, to deal with any problem on board and to ensure safety of every passenger on board the airplane. Each member of an air crew is is trained to brief all passengers aboard the air plane about the basic safety precautions. These safety precautions include pointing out emergency exit routes, taking the necessary precautions like wearing the seat belt during take-off and landing, and reaching out for the oxygen masks in case of air turbulence. Safety of the passengers also includes responding to a variety of emergencies. Here, the emergencies include anxiety in passengers, illnesses, and small injuries.
An air crew is responsible for the care – giving duty to the passenger. Here, the air crew represents the service dispensed by the airliner. As, the need for the air crew to display their emergency handling skills may occur rarely, the care giving skills of the air crew are taken more into consideration while judging the services of an airline. The care giving duties of an air crew includes the selling, the preparation and serving of all foods and beverages on board the air plane. The other passenger care duties of the air crew include offering comfort items to the passengers like pillows, blankets, hot towels, etc. a few members of the air crew are summoned to other duties that include dispensing entertainment product to the passengers like magazines, headsets, and other games. For those passengers who are aged and for unaccompanied minors, the air crew is expected to fulfill the mandatory formalities on their behalf.